Office Hours: Mon to Fri 08:00 - 17:00, Sat 08:00 to 12:00 ✆ 060 588 8080 (call or Whatsapp) ✉ info@saairrifles.co.za

Please read through our Usage Terms & Conditions carefully. Feel free to contact us if you have any uncertainty regarding these terms and conditions.

 

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. Said Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Our Rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

 

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

Your usage of this website signifies your explicit consent to publish or make available any public review left by you in terms of this website, the Provider and any product and/or service rendered by the Provider. This includes, but is not limited to, Facebook reviews and comments, Google Reviews and feedback received in writing via any written platform. This is used solely for the Testimonials and the Provider reserves the right to amend any comment or review so as to improve readability and comprehensibility. Should you require the Provider to remove any review or comment published by you, the request must be submitted via email to info@saairrifles.co.za with specific reference to which comment you require removed. Proof of identity or other forms of authentication may be required.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

 

Caching / Cookies / Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Browsers, on any device, have their own cache that store information from previous browsing sessions for use in future sessions. This feature is standard and meant to improve on website loading time. Sometimes a cache displays old or outdated information. This can cause an application glitch or return misleading information. If a website or application, including the information thereon, gets updated on the internet, using a cached version from a previous session would not reflect the updates.

To guarantee you see the latest version of our website, including, but not limited to, product description, availability, pricing and specials, please ensure you clear your browser cache and/or relevant cookies on your device regularly. Clearing them also fixes certain problems, like loading or formatting issues on sites.

The Provider shall not be held liable for incorrect or outdated information displayed on browsers due to caching.

 

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

reCAPTCHA

This site implements reCAPTCHA v2 and/or v3 and visitors' use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use. By accessing or using the reCAPTCHA APIs, you agree to the Google APIs Terms of Use, Google Terms of Use, and to the Additional Terms below. Please read and understand all applicable terms and policies before accessing the APIs.

You acknowledge and understand that the reCAPTCHA API works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalized advertising by Google.

 

Product Availability, Description and Appearance

Lead time is dependent on stock availability. Should we have stock available, orders will be processed according to the policies conatined herein. Please refer to "Purchasing" and "Delivery Policy / Shipping" below.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence SA Air Rifles & Accessories (PTY) LTD will contact you via email or telephonically and provide a revised shipping schedule.

All Pictures and Descriptions shown are for illustration purpose only. The product images shown may represent the range of product, or be for illustration purposes only and may not be an exact representation of the product. The products attributes e.g. length, size, colour, accessories, etc. vary with each unique part number, serial number or shipment. We recommend that customers unfamiliar with the products please contact us for clarification.

If a description as displayed contains an inadvertent and obvious error, the supplier is not bound by it after:

  • correcting the error in the displayed description; and
  • taking reasonable steps in the circumstances to inform consumers to whom the erroneous description may have been displayed of the error and the correct description.

The Provider reserves the right to change product descriptions, details and images at any time without notice.

 

Product Warranty Policy

Many manufacturers offer some form of warranty. We are an authorized service / repair center for many of the airgun brands we sell. Typically if an airgun needs service it will be returned directly to SA Air Rifles & Accessories for assessment and repairs. In some cases, the products need to be sent to the importer for assessment and repairs. This applies to accessory products as well, including, but not limited to, scopes and other optics, compressors, pumps, chronographs, etc.

The customer is liable for shipping costs, unless expressly indicated otherwise by the importer or SA Air Rifles & Accessories as seller. Whether the customer is charged for repairs by SA Air Rifles & Accessories and/or the importer, depends on the type of damage. These decisions are at the discretion of the importer and/or reseller.

Please remember that air rifles and the associated accessories are highly technical products with many moving parts, seals, etc. that will need maintenance over time. There are certain o-rings and parts that are not covered under warranty, but considered routine maintenance (breech o-rings for example).

Due to the complexity of these products there are many times that incorrect use can cause issues. These type of issues can be evaluated and would not be covered under warranty (installing aftermarket power kit parts for example or incorrect tuning).

Defectiveness includes leaking guns, physical damage, misfiring, non-functioning and abnormal performance. What is defective may be up to interpretation. SA Air Rifles & Accessories reserves the right to determine if a product is truly defective, and the origin thereof (user abuse, manufacturing fault, etc.) before issuing a refund, credit, exchange or doing repairs.

Normal wear and tear from regular use is not covered by most warranties. Failure or damage due to abuse or misuse (as outlined in the owner’s manual of most products) is not covered by most warranties. Modification, tampering, or altering the product in any way not specifically authorized by the factory, with non-standard parts, springs, seals, etc. will often void the warranty. Refer to your product manual or contact your seller or the importer when in doubt. Minor blemishes or cosmetic defects that do not affect the performance or functionality of the product are usually also not covered.

SA Air Rifles & Accessories does not carry labiality for, nor guarantee warranties on products we do not manufacture and any claims on such products will be assessed and carried out by either the manufacturer or the importer, as their agent.

Accuracy: No accuracy guarantees exist, from any manufacturer.



Purchasing

When you click to make a purchase with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree to all our Terms and Conditions. Once you have clicked the relevant tickbox and placed your order or payment is made for the purchase, it is deemed that you have read, understood and accepted the Terms and Conditions for such purchase.

If you have any queries please contact us before making any purchase for any product or service through this website. Order processing will not begin until we receive a confirmed, valid order and payment confirmation. Please refer to our "Delivery Policy / Shipping" below for more details on the dispatch of goods.

Proof of payment is required in order to reserve the goods ordered/purchased. Goods ordered/purchased will only be reserved for one hour pending proof of payment.

 

Gift Vouchers

A valid electronic gift card can be redeemed online at www.saairrifles.co.za and in-store.
It is valid for 36 (thirty six) months from date of issue and must be utilised within this period.
If the full value of your electronic gift card is not utilised on your first purchase, the balance will be remain on your electronic gift card.
In the event an electronic gift card is deleted or the customer’s cell phone is lost and/or stolen with the electronic gift card, neither SA Air Rifles & Accessories nor any of its agents will be liable for any reimbursement of any nature, whatsoever.
For a balance enquiry, contact The Provider through any of our listed channels.
The usage of the electronic gift card is solely at the risk and discretion of the customer.
The Provider will not be held responsible for any cellular network service operator's delay in forwarding an electronic gift card to the customer.
A voucher can be applied to any item. If the total value of your purchase exceeds the value of the voucher used, the balance is required to be paid by using a credit card, EFT or cash, whichever may be applicable.
The gift card may not be used for any illegal transactions. It is your responsibility to determine whether a transaction is legal or not.
Misuse of the gift card may constitute fraud and may lead to prosecution.
This gift card may not be refunded or exchanged for cash or credit.
Purchase authorisation will be declined if these terms and conditions are breached.
The amount registered on the holder's / cardholder’s gift card will not accrue any interest.
Exchange and/or return of merchandise purchased in whole or in part with the gift card, will be governed by the procedures and policies of The Provider and the applicable law. At the time of any exchange or return, you must present both the merchandise receipt and the electronic gift card.
South African Law governs these terms and conditions.

 

Delivery Policy / Shipping

The processing of your local order may take up to 3 business days before it is ready for pick-up in store, depending on stock availability and funds reflecting.

Delivery of shipped orders may take up to 3 to 5 business days, depending on your area.

Please note that some products/items will have to be transferred from other store branches, manufacturers and/or distributing agents. Should this be the case, additional working days will be required to complete the processing of your order.

Delivery services only operate from Mondays to Fridays. We make use of The Courier Guy's Counter to Counter or Counter to Door services, whatever is applicable to the delivery address.

Please note that The Courier Guy is an independent company and we cannot be held liable for their delivery service. Your goods/package will be dispatched at your own risk, but special care is taken to protect fragile objects. Insurance is not included in shipping fees and should be arranged by the purchaser, if required. Tracking of goods dispatched is the responsibility of the purchaser/consignee. For any queries about your parcel(s), contact The Courier Guy at support@thecourierguy.co.za or +27 86 120 3203.

Shipping fees may include handling and packing fees, as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

 

Due to shipping restrictions, the following items cannot be sent via air freight, which is commonly used for overnight shipping services:

  1. Rifles, Pistols and Markers
  2. Compressed Gas or any kind of high pressure vessel, both empty and filled
  3. Incapacitating Sprays and Substances
  4. Blades like knives, axes, swords, etc.
  5. Batteries of any kind

"Economy Road Freight" will be used for most deliveries, due to the nature of our products and the existing restrictions set out by shipping companies. If you require overnight shipping, kindly contact us beforehand. Any additional costs will be for your account and may be payable upfront.

Order processing will begin once we receive a confirmed, valid order and payment confirmation. However, goods will only be shipped once we receive a valid/verifyable payment confirmation, alternatively once the funds reflect in our account. We reserve the right to delay shipping until full payment reflects in our account, or ship at our discretion beforehand.

Good may be dispatched the same day provided payment is validated and/or reflects before 14:00 hours. To ensure your purchase gets shipped and reaches you timeously, please ensure you make use of immediate payment facilities and that the correct shipping address is provided from the outset. All risk will pass to the purchaser and/or shipping consignee once the order/goods has left our premises.

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

We may, from time to time at our discretion, offer Own Courier shipping options. A fee may apply for such orders, which will be displayed on the cart and/or checkout pages as shipping option. This fee may include handling and packing fees, regardless of the courier company used. No goods/parcels will be released to any courier until we receive a valid/verifyable payment confirmation, alternatively once the funds reflect in our account. We reserve the right to delay release of the goods until full payment reflects in our account, or to release at our discretion beforehand.

All risk will pass to the purchaser and/or shipping consignee once the order/goods are signed over to the courier and/or leaves our premises.

We may also, from time to time at our discretion, offer In Store Pickup / Collect in Store options. This option will be displayed on the cart and/or checkout pages as shipping option and requires the purchaser to collect the ordered goods from our premises. To be eligible for this option, the Delivery Address on the order must be Bloemfontein-based, i.e. must contain the zip/postal code of a Bloemfontein suburb.

When selecting Collect in Store, the following address may be used: SA Air Rifles & Accessories, Cnr of Maluti and Kenilworth Road, Groenvlei, Bloemfontein, 9301.

The goods will not be packaged as with Flat Rate shipping. No goods/parcels will be released until we receive a valid/verifyable payment confirmation, alternatively once the funds reflect in our account. We reserve the right to delay release of the goods until full payment reflects in our account, or to release at our discretion beforehand.

 

Refunds / Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days whereafter goods will be inspected for function and damage and the refund will be done.

No returns and/or refunds will be facilitated on pellets and/or slugs or any other form of "ammunition." This is general practice with all retailers and suppliers. These products can damage quite easily with incorrect handling like shaking, dropping, moisture and dirt. Our suppliers do not accept returns on these products and consequently we cannot facilitate returns on these products either.

No refunds will be given on shipping. Shipping remains for the account of the purchaser, regardless if an item is shipped to you (purchase/exchange/replacement) or shipped back to us for refund/return/exchange/replacement. 

* Note:  SA Air Rifles & Accessories (PTY) LTD recommends that you use THE COURRIER GUY for all returns as it offers shipment tracking through both an online platform and a 24 hours customer helpline.

International customers should make use of a courier that offers:

1. Shipment tracking.

2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

 

Disclosure of Outlet Country at Time of Payment

Example: 

Nedbank

South Africa

 

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

SA Air Rifles & Accessories (PTY) LTD endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales / value added tax and shipping charges (on the day of shipping).

SA Air Rifles & Accessories (PTY) LTD reserves the right to change pricing at any time without prior notice.

As per The Consumer Protection Act 68 of 2008 (Consumer Protection Act), if a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after:

  • correcting the error in the displayed price; and
  • taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.

A supplier is not bound by a price displayed in relationship to any goods or services if an unauthorised person has altered, defaced, covered, removed or obscured the price displayed or authorised by the supplier.

 

Credit Card

We accept MasterCard and Visa credit cards and debit cards. If you do not have a credit card or debit card (MasterCard OR Visa) please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under the My Account section available for use whenever you’re ready. Sorry for the inconvenience.

 

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load SA Air Rifles & Accessories (PTY) LTD as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.


Banking Details:

Bank                             NEDBANK SOUTH AFRICA
Branch No.                  198765
Account Name            SA Air Rifles and Accessories (Pty) Ltd
Account No.                1204784779
Account Type              Cheque

 


Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email the proof of payment to accounts@saairrifles.co.za to ensure your payment is confirmed and your order shipped as quickly as possible.

Banking Details:

Bank                             NEDBANK SOUTH AFRICA
Branch No.                  198765
Account Name            SA Air Rifles and Accessories (Pty) Ltd
Account No.                1204784779
Account Type              Cheque

For more information about how to order, special order requirements and other payment options, please contact our Support Team on Cell 0605888080 or email info@saairrifles.co.za

 

Security Policy

PayGate process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate PayGate to obtain confidential information.

PayGate is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayGate Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

PayGate continually reviews and enhances its security in line with technological changes.

 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

 

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

 

Consent

I understand that all the designs and trademarks are registered to SA Air Rifles & Accessories (PTY) LTD and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by SA Air Rifles & Accessories (PTY) LTD for any civil action or any legal action deemed necessary against me.

 

Contact Details

Physical address

Cnr of Maluti and Kenilworth Road, Groenvlei, Bloemfontein, 9301

 

Postal address

Cnr of Maluti and Kenilworth Road, Groenvlei, Bloemfontein, 9301

 

Email address        info@saairrifles.co.za

Phone numbers    +26605888080

For more information on the ECT Act, read here.

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